60%Faster response time
The Challenge
Professional services firms receive hundreds of daily client inquiries via email, web forms, and Slack. Support staff manually triage each message, often misrouting or delaying responses during peak periods.
The Solution
We built a classification agent that reads incoming messages, determines intent and urgency, extracts key context, and routes to the correct department with a pre-built context summary. The agent handles escalation rules, out-of-hours routing, and learns from correction feedback.
The Results
60%
Faster first response
40%
Fewer misrouted tickets
25%
Support cost reduction
Tech Stack
TypeScriptAnthropic Clauden8nSlack API